FAQ's

Contact

Please email sales@inspiredhandmadejewellery.co.uk with any enquiries. Emails are answered within 24 working hours.

Deliveries/Despatch Times 

When will my item arrive?

Depending on your chosen delivery method generally:

2nd Class within 5 working days - please note RM are now delivering 2nd class post every other day and working days are Monday to Friday.

1st Class within 3 working days including Saturdays

Tracked 48 within 3 days working days

Tracked 24 within 2 working days

All orders are despatched within 3 working days unless stated on the banner at the top of the page.

My item hasn't arrived

UK - If your item has not arrived within 10 working days please contact us and we will investigate. If the item is deemed lost a replacement will be offered if available, if not a full refund will be given.

Jewellery FAQ's

Most earrings available are on standard 20g studs which is most commonly used in lobe piercing. Inspired Handmade Jewellery hoop earrings are made in a range of gauge size from 22g to 16g.

Materials

Every listing has the materials listed in the description. The main materials we stock are: sterling silver and stainless steel

  • Sterling Silver - 925 Sterling silver is a precious metal which is considered a good metal for those with metal sensitivities. All our sterling silver is sourced from reputable suppliers within the UK only. Sterling silver is made up of 92.5% silver and 7.5% copper and other compounds. Sterling silver jewellery may tarnish, please see the jewellery care/cleaning guidelines.
  • Stainless Steel - 304 Stainless steel is a very durable metal which will not rust, tarnish or discolour. It can also be better for those with metal sensitivities.

Jewellery Care/Cleaning Guidelines

Follow these tips to keep your jewellery in great condition:

  • Avoid contact with water and cleaners which contain alcohol, acid, vinegar and ammonia 
  • Remove before bathing, showering, swimming, applying moisturiser/perfume and sporting activity
  • Keep out of contact with hand sanitiser
  • Store your jewellery in an airtight bag or container such as a zip lock or grip seal bag
  • Clean your sterling silver jewellery with a silver polishing cloth, this will help prevent tarnishing. 

Do not:

  • Boil, steam or sterilise with extreme heat as this may cause irreversible damage
  • Soak in water
  • Expose to extreme heat or damp 

Each purchase comes with a grip seal bag which should be reused to store your jewellery. If damage is caused to your jewellery due to not following these guidelines I will not accept returns or refunds.

Allergies/Reactions

Everyone's skin reacts differently to alloy metals and precious metals. I cannot be held responsible for skin reactions. Silver plated and sterling silver is not uncommon for turning skin green. The reaction is caused by oxidation, the reason for this is due to the copper in these metals.  

I want to return an item

No problem! Please see our returns policy here

Are you an eco-friendly business?

At IHMJ we are striving to be 100% plastic free, zero waste and eco-friendly. Approximately 95% of our packaging is either zero plastic, recycled/recyclable and/or biodegradable. Our envelopes are 100% recyclable. Our tissue filler is biodegradable. Our boxes are recyclable and we only use paper tape. Our jewellery boxes are FSC certified and recycled. 

Plastic use to be improved includes:

Grip seal bags used for our sterling silver jewellery. We are actively looking for small enough clear airtight packaging. We are yet to find bags that fit this criteria unfortunately and as sterling silver can tarnish we will continue to use grip seal bags until a suitable alternative is found.

We aim to use as little amount of excess packaging as possible. This means we don't include lots of leaflets, promotional materials, stickers and wrapping materials such as tissue paper in our packages. This doesn't mean we value your business any less, we just want to do our bit towards looking after the environment.

*Please note: optional gift bags are not eco-friendly

Other

Is your jewellery suitable for children?

My jewellery is not suitable for children under 16.

Do you sell on other platforms?

Yes I sell on Etsy. If you would like to see my reviews and feedback please search for InspiredHMJewellery.